Recent hacking attacks on Sony Pictures unveiled a huge amount of material that the company would prefer to have kept secret. Employee passwords and Social Security numbers. Executive salaries (and the fact that men in the same jobs make much more than women). Pre-release copies of that Annie remake that no one is clamoring for. And evidence that even major entertainment companies with huge marketing departments routinely crank out awful PowerPoint slides.
I’m really not surprised that these slides are so bad. I always ask my clients for examples of the slides they see in their workplaces and, in general, they’re pretty bad. But the clients are aware of that–it’s why they’ve hired me to help them. The good news is that a little bit of effort can make a huge difference in the quality of your presentations, and people are so used to bad presentations that the good ones really stand out.
If you’ve somehow been operating under the delusion that your workplace is the only one plagued by bad PowerPoint, you may find these slides oddly comforting.
Take the example above. Sure, it looks decent, mainly because the studio had access to the Spider-Man image (this is one of the rare instances where artwork like this isn’t pirated). But what’s the slide about? I’d guess that this is part of a presentation on potential marketing tie-ins for Spider-Man 2, but what do gas stations have to do with Spider-Man? Or travel? And what the heck is QSR? A quick google leads me to believe it stands for “Quick Service Restaurant,” but why hide behind the confusing acronym? Why not just call it “fast food?” In the end this slide just looks like a somewhat random collection of nouns.
But my favorite (meaning the worst) of the slides is this one for The Smurfs. Anyone trying to sell Smurfs as something that teenagers are excited about is facing an uphill battle, but putting words like funny, cool, and humor in quotes makes me think that they are being used ironically to indicate that Smurfs are none of those things–the same way that a tofu “burger” is not a burger. I used to think the same thing about a Thai restaurant in my neighborhood that put out a sign advertising “lunch.” If it’s not lunch, I always wondered, what is it?Aside from that, it’s just an unattractive slide. There’s too much white space at the bottom (were they trying to avoid the Smurf graphic?), the bullets seem unnecessary, and abbreviating “international” is a strange choice that makes it harder to read.
One of the most important goals any presenter should strive for is to make their message so clear that it feels undeniably true, and this slide doesn’t manage to do that. But then again, I was probably never going to believe Smurfs were cool.
Answering questions during or after a presentation can be stressful, and sometimes it’s hard to even hear what you’re being asked. If there’s a language problem, if you’re not sure what you’ve heard, or if you need a few seconds to invent an answer, there’s no shame in asking for the question to be repeated. Otherwise you might end up talking about something like getting rid of vampires in tennis, as Latvian tennis player Ernests Gulbis did at Wimbledon this week.
In case you’re wondering, he’s against vampires, but for “freedom of choice.”
There are certain events for which you should always have a few prepared comments at hand. They’re the kinds of situations where there’s a good chance that you’ll be asked to say a couple of words and where there are often powerful emotions involved that make impromptu thinking difficult. If you’re the guest of honor at a party (think birthdays, anniversaries and retirements) you need to be prepared to thank everyone. If you’re at a wedding where you’re close to at least one of the people getting married you should have something nice to say about the couple. And if you’re nominated for an award you have to have some kind of acceptance speech ready to go, no matter how unlikely you think it is you’ll win. Because you don’t want to sound like Jacqueline Bisset at the Golden Globes on Sunday.
That doesn’t mean you need a long script. In fact, trying to read or recite a long speech is often a total disaster. A couple of heartfelt or funny sentences are usually all it takes to make a great impression. If Ms. Bisset had simply said, “Thank you so much. I guess that Most Promising Newcomer nomination 47 years ago finally makes sense now!” she would have earned a big laugh. Instead, she said this:
(Sigh) God. (Lip smack.) (Laugh.) Um, I think it was 47 years ago that the Hollywood Foreign Press gave me, promising, a nomination for the Holl-uh, Promising Newcomer!!! (Sigh) Thank you very much, Hollywood Foreign Press. I’m absolutely shaken. I can’t believe this. God knows you’ve nominated me about five times I think, anyway. (Sigh) (Lip smack) (Lip smack) (Sigh) OK! Scottish background to the front! OK! Um, I always wanted to do something for the BBC. And we did this. And this was great. Chiwetel, where are you? Can I see Chiwetel? I need him for inspiration. Where is he? OK. We had a good cast, didn’t we? It was great. Starz thank you for putting this on and, uh, (lip smack) thank you to my British agent, Steve Kenis, and my American agent, Harry Abrams. (Music begins) I…I’m sorry, I’m gonna get this together! I want to thank the people who’ve given me joy and there have been many! The people who’ve given me shit, I say, like my mother, what did she say? She used to say, “Go to hell and don’t come back.” However, however, however, my mother was not entirely me. I (laughs) believe if you wanna look good, you’ve got to forgive everybody. You have to forgive everybody. It’s the best beauty treatment. Forgiveness for yourself and for the others. (Blows a kiss) I love my friends, I love my family, and you’re so kind! Thank you so much! (Giggles) Thank you!
Samsung has been very successful at emulating Apple’s iPhones and iPads. What they haven’t been able to copy nearly as well are Apple’s slick and effective product presentations. In fact, Samsung’s efforts have frequently been seen as strange, awkward, even sexist. But they’ve seldom gone as spectacularly wrong as when Samsung included director Michael Bay in the rollout of new televisions at CES this week.
After getting confused about which part of the script he was reading from the teleprompter, Bay fumbled around and was unable to recover. Trying to help, his co-presenter gave him an opportunity to ad lib by asking, “Tell us what you think,” but Bay was so dependent on the prepared script that he was totally lost. “I’m sorry,” he said as he walked off stage.
Here’s how he later described what happened:
Wow! I just embarrassed myself at CES – I was about to speak for Samsung for this awesome Curved 105-inch UHD TV. I rarely lend my name to any products, but this one is just stellar. I got so excited to talk, that I skipped over the Exec VP’s intro line and then the teleprompter got lost. Then the prompter went up and down – then I walked off. I guess live shows aren’t my thing.
Unfortunately, the temptation to script live events ruins far too many presentations. Scripts get lost, notes get shuffled, unexpected events interrupt a speaker’s train of thought and they can’t get back on track. While I encourage everyone to write out their presentations as an exercise in working through their thoughts, it’s almost always a bad idea to depend on a script in order to deliver your talk. There are just too many things that can go wrong, and very few of us are good at memorizing or reading a speech in a way that will actually engage an audience.
If you’re giving a talk, it’s your job to know the material well enough that you can speak with a few notes or an outline to remind you where you’re going. And you need to be willing to improvise a little when things don’t go as planned. For example, if you’re the director of Transformers and you’re asked what you think of the giant TV you’re standing next to, say something like: “That TV is huge! Explosions, robots, and exploding robots will look great on that thing!”
If you’re giving a presentation and want to emphasize something on your slides, the laser sight on your handgun is not an appropriate substitute for a pointer. This is a tip that had never occurred to me before because, well, it just seems obvious. And you’d think it would be especially obvious to someone who is, say, in charge of homeland security for the state of New York. But an incident recently reported by the Albany Times Union shows that some people could use a little clarity about the different uses of guns and laser pointers:
Jerome M. Hauer, Gov. Andrew Cuomo’s director of homeland security, took out his handgun and used the laser sighting device attached to the barrel as a pointer in a presentation to a foreign delegation, according to public officials. It happened Oct. 24 in Albany at the highly secure state emergency operations center below State Police headquarters.
These officials, one of whom claimed to be an eyewitness, said that three Swedish emergency managers in the delegation were rattled when the gun’s laser tracked across one of their heads before Hauer found the map of New York, at which he wanted to point.
Reading this account, I can’t help but think of the Simpsons episode where Homer gets a gun and starts to use it for every task, including turning off the lights. But a gun should not be used like a Swiss Army knife with a laser attachment.
So just to be clear, unless you’re doing a presentation about guns, they are not an appropriate part of your talk.
It’s always nice to see someone get a chance at redemption, and Marissa Powell got hers this morning on The Today Show. Asked the same question she famously flubbed over the weekend, she did much better when she just gave a straightforward answer (just as I had suggested). Once she can drop the trappings of the pageant she also seems much more natural and charming.
Think about how you can apply this lesson in your own presentations. Can you get rid of the formalities (slides, script, lectern) and just talk to people? Chances are your audience will like you better and you’ll be more effective.